Located at 966 Saint-Jean, in the heart of Old Quebec, we understand that travel plans need to be arranged for many of you. Therefore, here are the answers to your questions.
Le Diamant’s central location at Place d’Youville near the Saint-Jean Gate makes it easily accessible by public transportation, including Metrobus routes 800, 801, and 807 (Pointe-de-Sainte-Foy, Charlesbourg, and Beauport), as well as regular bus routes 3, 11, 25, and 28.
For a map of bus routes and schedules, consult the website of the Réseau de transport de la Capitale (RTC).
Le Diamant is located right in the heart of Old Quebec, where street parking is limited and usually metered. Paid parking is available at the SPAQ at Place d’Youville, just across the square from the entrance of Le Diamant and Place Québec Parking.
Plan sufficient travel time so that you will be able to enjoy your experience thoroughly and not arrive late for your show.
Of course ! Wheelchair access to the auditorium is available on the first and second levels of the theatre, using an elevator. We also have accessible washrooms. However, please note that we do not offer on-site wheelchair rental.
The trained dog must wear a visual identification element bearing the logo of the organization where the training took place (harness, scarf, or any other visual identification element). Learn more.
Since reduced-mobility seating is limited, please communicate with us by email to let us know your specific needs. We will be happy to assist you with ticket purchasing to ensure your comfort and offer you the best experience possible during the performance.
Absolument ! Notre espace comprend de grandes toilettes non genrées. Les poussettes pliantes sont acceptées au vestiaire (mais interdites dans la salle).
En ce qui concerne la programmation, les productions limitées à un public restreint (avec un âge minimum, par exemple) sont clairement indiquées, tout comme celles destinées à un public familial. Les enfants de 2 ans et moins sont admis gratuitement dans la salle de spectacle, s’ils partagent un siège avec un parent. Les enfants de plus de 2 ans doivent avoir leur propre billet.
Yes, we provide a coat check free of charge to all spectators.
We will offer a cash bar on performance evenings. For certain shows, at the artists’ discretion, drinks may be allowed into the performance space.
No outside beverages will be permitted in the space.
It is possible to eat around Le Diamant due to the varied offerings in the area. Please note that we have a few partners who reserve exclusive offers for you upon presentation of Le Diamant tickets.
Visit our Food and Lodging page to find out more.
We will open the theatre doors 45 minutes before the beginning of a performance. While waiting for the doors to open, you are welcome to relax in the lobby and enjoy our cash bar service.
For most productions, out of respect for the artists and the audience, it is not possible to enter the theater once the show has started. In such cases, you will not have access to your initial seats and will be placed at the back of the auditorium.
If you are arriving by car, make sure you allow ample time to find parking, especially during busy periods. We strongly recommend taking public transportation; Le Diamant is easily reached by numerous bus routes.
When you go to the virtual box office, you’ll be offered a choice of pick-up options: an e-ticket (to be presented on your phone or printed out at home) or a physical ticket (to be received by mail or picked up on the day of the performance at the Diamant box office). Some fees apply depending on the option chosen, but the e-ticket option is always free.
When picking up your tickets at the box office, you will need to present the credit card used for the transaction. Tickets may be picked up on the day of the performance during box office hours.
For all problems related to your purchase, contact the box office by email, and we will be happy to assist you.
No. As mentioned in the terms and conditions, the gift card is valid for the purchase of show tickets, guided tours, or for buying products from the shop.
If you are purchasing tickets for a group of 20 or more, please contact the box office to find out about any benefits that may apply.
All ticket sales are final with no exchanges or refunds. However, if you find yourself in extenuating circumstances, contact us by email.
If a show is canceled, we will contact you to let you know your options.
It is important to check your emails thoroughly on the day of your performance, as the message may be in the Promotions tab (if you are using Gmail) or the Spam folder.
Didn’t find an answer to your question ? Write to us via email at firstname.lastname@example.org, and we’ll be happy to respond.