FREQUENTLY ASKED QUESTIONS
Do you have a question about your purchase? Here are answers to some of the most common questions.
I am a person with reduced mobility. How can I purchase a ticket for wheelchair-accessible seating?
For each show, we keep a specific quantity of tickets available for people with reduced mobility. Please contact our box office team so that we may take care of the transaction to ensure you have an easily accessible seat that meets your needs.
Service dogs are allowed in the auditorium during performances.
Do you have special group rates?
When purchasing tickets for a group of 20 or more, contact the box office to learn more about the advantages available for groups.
I chose the option to pick up my tickets at the box office. When can I do that?
When picking up your tickets at the box office, you will need to present the credit card used for the transaction. Tickets may be picked up on the day of the performance during box office hours.
I did not receive my physical ticket/I lost my ticket/I got the date wrong.
For all problems related to your purchase, contact the box office by email, and we will be happy to assist you.
Can I exchange or return my tickets?
All ticket sales are final with no exchanges or refunds.
However, if you find yourself in extenuating circumstances, contact us by email.
What happens if a show is cancelled?
If a show is cancelled, we will contact you to let you know your options.
Do you have other questions about Le Diamant?